This book is titled “Delivering Knock your socks off service” by the Performance Research Associates. This book talks about how to improve your customer service as a whole, and go on to deeper examples to show what you can do to improve your customer service.
There are plenty of things in this book. They tell you what to do when you are face to face wit the customer, or when you receive a call from a customer. They also even talk about email etiquette. It is a must read if you are in the customer service sector, especially if you receive phone inquiries all the time.
If you are a manager, you can read this book to find a way to improve your team’s customer service. If you are a customer service representative, you can read this to make yourself stand out from the rest of the representatives. Or, if you have your own business, revolutionize the customer experience so that they will come back again and again and even spread the word about your good service.
Thus if you are working in a customer service related sector, this book is a must read. It is interesting and writes in a light hearted way that makes it easy to understand and digest. It is unlike those boring business books where you fall asleep by page 3. Read this and make yourself or your business stand out!
